Why Didn’t I Receive My Bonus Drop?
Our weekly VIP bonus drops will be paid out weekly on Mondays by 5 pm EST. If time has passed and you have not received your bonus, please contact support via our in-app messenger or email at the dedicated VIP email address previously provided. If you didn’t receive your bonus drop, it’s likely due to eligibility requirements not being met or timing issues. Below is an overview of the key criteria and processes for receiving bonus payouts on Betr, as well as troubleshooting steps for common issues.
Bonus Eligibility Criteria
To qualify for weekly VIP bonus drops, it’s important to meet the following eligibility requirements:
Activity Period: You must play during the designated eligibility period, which runs from Monday 12:00 AM to Sunday 11:59 PM weekly.
Minimum Cash Play to qualify: Ensure that you have played at least $100 in cash entries (not including entries made with Betr Bucks).
Payout Calculation: Bonuses are calculated based on whichever is higher:
1% of your total cash play within the week, or
10% of your net losses during the period. All bonuses are rounded up to a minimum of $10.
Timeline and Processing of Bonus Payouts
Bonuses are typically credited to your account every Monday, by 5 PM EST.
If the bonus does not appear by this time, double-check your account activity to confirm eligibility criteria were fulfilled.
Troubleshooting Missing or Delayed Bonuses
If your bonus has not been applied despite meeting the eligibility criteria during the activity period:
Review your account activity to ensure you played a minimum of $100 in cash entries during the past week.
Note that entries using Betr Bucks do not qualify towards the $100 minimum.
Allow additional time for updates, particularly if it is still early on Monday.
If the issue persists after verifying eligibility, reach out to Betr’s support team for assistance.
Additional Considerations
In certain cases, exceptions may apply, such as a one-time courtesy adjustment for users who narrowly missed the requirements. However, this is discretionary and should not be relied upon. By following these guidelines, you can better understand the bonus drop requirements and identify any actions needed to ensure successful payout.