Common Reasons for Promotion Ineligibility in the Betr App
Understanding why a promotion entry might be deemed ineligible is essential for maximizing your experience with Betr. Below, we address some of the most frequent reasons users encounter issues and clarify general rules to ensure eligibility for future promotions.
Opt-in Status
Promotions such as deposit matches, entry matches, No Sweats/protected plays, etc, require an opt-in to qualify. Be sure to always check the Promotions hub to opt into any promotion you wish to use.
Entries or deposits made before opting in will not count towards the promotion.
Eligibility Based on Entry Type
All promotions in the Betr app require entries to be made with cash, not Betr Bucks. Betr Bucks cannot be used to earn additional Betr Bucks or participate in promotions. If your entry is made with Betr Bucks, it will automatically not qualify for any promotional rewards. Always verify your payment method before submitting an entry.
Timing & Reuse Restrictions
Many promotions, like the $2 Protected Play promo, are only valid for same-day games or events.
Once an entry is part of a promotion, it cannot be reused — each entry can only participate in one promotion.
Promotion-Specific Requirements
Each promotion may have unique criteria for participation. For example:
Certain promotions might require completing a survey or other specific action before being eligible. If these requirements are not fulfilled, the promotion will not be accessible to the user. Read the promotion's terms carefully for any preconditions.
Combining Offers
Some offers can be combined, while others cannot. For example, Wheeler strikeout discounts can apply to specific promotions, like a $1 WNBA/MLB protected play, as long as cash is used for the entry. Always verify promotional compatibility before assuming two offers will stack.
Participation and Membership Criteria
Some promotions are limited to specific types of players. For instance, certain sign-up promotions might explicitly state that they are available only to Betr Picks players. These limitations are typically outlined in the terms and conditions of the promotion, so reviewing these details is important. If unsure, you can find promotion terms directly in the app or website under relevant sections.
Helpful Tips to Avoid Ineligibility:
Always read the terms and conditions of any promotion before opting in.
Make sure to use cash, not promotional credits like Betr Bucks, for eligible entries.
Pay attention to any survey, timing, or action-based requirements mentioned.
Confirm eligibility by checking if particular restrictions, player-type, or combinability criteria apply.