Group Play
Group play entries can take up to 10 days to settle if you did not record a perfect score. All entries in a group must settle before determining leaderboard placement. Leaderboard placement is not final until the entire group settles. Group play involves splitting entry fees into smaller segments, and all contests within a specific leaderboard group must conclude for the entries to settle. Different players’ lineups in group play affect the overall leaderboard scoring, which can extend settlement times.
In group play, settlement occurs after all participants finalize their entries. This is because group play depends on the collective finalization of scores and group scoring dynamics.
Handling Incorrect Entry Status or Settlement
If the status of an entry appears incorrect (e.g., shown as lost when it should not be) or if an entry settles incorrectly, these steps can guide you:
Incorrect Display: Sometimes, entries may show a loss or incorrect stats (e.g., wrong takedown stats for a UFC player) on your dashboard. This doesn't necessarily mean the settlement is finalized. Wait for the final processing to complete. If it is incorrect after settling, contact the support team to resolve the issue.
Escalating Issues: For any discrepancies post-settlement (e.g., incorrect decisions on wins/losses), escalate the matter to customer support. Provide clear details so they can investigate.## Policy-Specific Cases
NBA Injury Insurance Policy
The NBA Injury Insurance policy (also called the Revive Policy) protects bets under these conditions:
The bet must involve an NBA or NFL event.
The bet must be on the "MORE" projection for a player.
The player must leave the game in the first half due to injury.
The player must not play any snaps or minutes in the second half. If they return for even one minute, the policy doesn’t apply. This policy is exclusive to Betr Picks and does not apply to the Betr Sportsbook.
Voided Bets
If a bet is voided and includes an "Anchor" pick, all funds from that bet will be returned to your account. This ensures minimal impact on your overall wager.## When You Lose a Bet
Tickets can only be voided before the game begins. Once the game has started, it is no longer possible to void an entry.
If an entry is voided, any funds used to place the ticket are credited back to your account.
Non-Dynamic Play tickets are graded as losses if one or more selections fail. Make sure to review the terms under which a ticket qualifies as a winner when placing Dynamic vs. Non-Dynamic Plays.
Traditional Betr Picks DFS
Betr Pick entries typically settle between 30 minutes to an hour after the final event on the entry has ended. UFC entries could take slightly longer to settle to ensure accuracy. For most entries, settlements are processed promptly and typically occur within 3 minutes to an hour. Minor technical delays are possible, but the team ensures accuracy during settlement.
If there is a widespread settlement issue, Betr will publish an article in the Messenger. If the issue is widespread, there is no need to open a support request.
For non-widespread issues, contact Betr support with detailed information, including your entry ID and a concise explanation of the problem.
Refund Processing
Refund timings can vary depending on the type of promotion or entry involved. Most refunds are provided promptly after entries are settled, but technical issues may occasionally lead to minor delays. For promotions like No Sweat, rewards may take up to 24 hours to process. In group play entries under No Sweat, refunds are processed only after the leaderboard scoring finalizes. Refunds for voided entries are typically issued after settlement, which usually takes between 3 minutes to an hour. In special cases like player injuries leading to voided entries, refunds are processed for any cash used, but delays may occur due to the settlement process.
Resolving Missing Refunds
If you believe you qualify for a refund or bonus but have not received it yet, follow these steps:
Confirm that your entry meets the promotion terms.
Understand that delays can occur, but qualifying refunds will auto-credit after settlement.
If more than 24 hours have passed without a refund, contact support with details to resolve the issue quickly.
In cases of delayed refunds from voided entries, confirm that the settlement has been finalized. If delays persist, contact support for assistance, providing your entry ID and issue details.