Group Play
Group play entries can take up to 10 days to settle if you did not record a perfect score. All entries in a group must settle before determining leaderboard placement. Leaderboard placement is not final until the entire group settles. Group play involves splitting entry fees into smaller segments, and all contests within a specific leaderboard group must conclude for the entries to settle. Different players’ lineups in group play affect the overall leaderboard scoring, which can extend settlement times.
In group play, settlement occurs after all participants finalize their entries. This is because group play depends on the collective finalization of scores and group scoring dynamics.
Handling Incorrect Entry Status or Settlement
If the status of an entry appears incorrect (e.g., shown as lost when it should not be) or if an entry settles incorrectly, these steps can guide you:
Incorrect Display: Sometimes, entries may show a loss or incorrect stats (e.g., wrong takedown stats for a UFC player) on your dashboard. This doesn't necessarily mean the settlement is finalized. Wait for the final processing to complete. If it is incorrect after settling, contact the support team to resolve the issue.
Escalating Issues: For any discrepancies post-settlement (e.g., incorrect decisions on wins/losses), escalate the matter to customer support. Provide clear details so they can investigate.
Revive Promotion
The Revive Promotion protects entries under the following conditions:
The entry must involve an NBA or NFL pick.
The pick must be "MORE"
The player must leave the game in the first half due to injury.
The player must not play any snaps or minutes in the second half. If they return for even one minute, the promotion doesn’t apply. This promotion is exclusive to Betr Picks and does not apply to the Betr Sportsbook.
Voided Entries
If an entry is voided, all funds from that entry will be refunded to your account.
Traditional Betr Picks DFS
Betr Pick entries typically settle between 30 minutes to an hour after the final event on the entry has ended. UFC and Golf entries could take slightly longer to settle to ensure accuracy. For most entries, settlements are processed promptly and typically occur within 30 minutes to an hour. Minor technical delays are possible, but the team ensures accuracy during settlement.
If there is a widespread settlement issue, Betr will publish an article in the Messenger. If the issue is widespread, there is no need to open a support request.
For non-widespread issues, contact Betr support with detailed information, including your entry ID and a concise explanation of the problem.