I opted into a promo but didn't get credited — what should I check?
If you opted into a promotion but haven't seen a bonus or reward credited to your account, run through these checks before contacting Support — most cases come down to one of these.
1. Did you opt in before your qualifying activity?
Entries or deposits placed before you opted in do not count. Check the promo carousel or your invitational email for the exact opt-in requirement and timing.
2. Did your entry use cash, not Betr Bucks?
Most promotions only count entries made with real cash. Entries placed using Betr Bucks do not qualify as Qualifying Activity.
3. Did your entry actually settle?
Entries that are voided, cancelled, refunded, reversed, or still pending settlement won't count toward a promotion until they've settled.
4. Does your entry match the promo's specific requirements?
Check the invitational email or promo carousel for the exact qualifying criteria — this may include a minimum number of entries, a minimum stake amount, specific game types, or a requirement to win or lose the qualifying entry.
5. Has enough time passed?
Rewards are not always instant. Depending on the promotion, crediting can take up to 24 hrs after your Qualifying Activity settles. Check the specific promotion's terms for its crediting timeline.
Still not credited?
If you've checked all of the above and still don't see your reward, contact Support via the in-app messenger with the promotion name and the date/time of your qualifying entry so we can look into it.