There are a few reasons why you may not have received your Refer-a-friend bonus. Occasionally, issues can arise during the referral process, but many can be resolved with proper troubleshooting and understanding of key eligibility criteria.
Your friend did not use your personal referral link
Your friend already had an account with Betr
Either you or your friend has not met the $10 deposit and entry requirement in real money (using Betr Bucks does not qualify)
Device conflicts, such as shared devices, may disqualify the referral
State regulations prohibit referral program participation in Massachusetts
It's important to review the terms of the Refer-a-friend promotion to ensure you receive your Refer-a-friend bonus!
Typically, referral bonuses are credited within 24-72 hours after meeting the eligibility criteria.
Further Assistance
If you have confirmed eligibility and waited the appropriate period but haven't received your bonus, reach out to Betr Support. Provide detailed information such as: date of referral, referred friend's email, and proof of meeting eligibility requirements. Betr Support can manually review your case and provide a resolution as needed.