There are a few reasons why you may not have received your Refer-a-friend bonus: Occasionally, issues can arise during the referral process, but many can be resolved with proper troubleshooting and understanding of key eligibility criteria.
Your friend did not use your personal referral link
Your friend already had an account with Betr
Either you or your friend has not met the $10 deposit and entry requirement in real money (using Betr Bucks does not qualify)
Device conflicts, such as shared devices or networks, may disqualify the referral
State regulations prohibit referral program participation in Massachusetts
It's important to review the terms of the Refer-a-friend promotion to ensure you receive your Refer-a-friend bonus! Typically, referral bonuses are credited within 24-72 hours after meeting the eligibility criteria. If it hasn’t appeared within this period, further steps may be required.
Steps to Troubleshoot Uncredited Bonuses
Verify Eligibility
Confirm that your referred friend signed up using your referral link and completed the necessary deposit and entry requirements.
Check System Processing Times
Ensure you have waited the full 72 hours for the bonus to appear in your account.
Double-check Email Accuracy
Verify that both your email and your referred friend's email are correct and align with the referral system.
Check for Disqualifications
Referrals may be disqualified if registered from the same device or IP address, or due to state restrictions like in Massachusetts.
Contact Support
Contact Betr Support with complete details if the bonus hasn’t appeared after 72 hours.
Further Assistance
If you have confirmed eligibility and waited the appropriate period but haven’t received your bonus, reach out to Betr Support. Provide detailed information such as: date of referral, referred friend's email, and proof of meeting eligibility requirements. Betr Support can manually review your case and provide a resolution as needed.