Managing Withdrawals with Multiple Payment Methods and Avoiding Complications
When using multiple payment methods for deposits and withdrawals, it's essential to understand how the system processes transactions to avoid complications. This guide covers managing multiple payment methods, handling prepaid cards, verifying new cards, and troubleshooting common issues.
If you deposit using multiple payment methods, withdrawals may be split back across those methods before you can withdraw to a new one — see What is Required Distribution? for the full explanation, a worked example, and FAQ.
Managing Multiple Cards
If you have multiple cards on file, withdrawals may be split across those cards as a security measure. This ensures funds are returned to their original sources.
To withdraw to a single card, remove other payment methods that have required distributions. Ensure the remaining card is eligible for withdrawals (not prepaid or benefit-disbursement cards).
If you encounter a distribution warning, remove the secondary card from your payment methods and ensure each card's required amount has been distributed back before attempting a general withdrawal.
Handling Prepaid Cards
Prepaid cards are not supported for withdrawals and can cause errors or failures. Remove any prepaid cards from your account to avoid issues.
If a prepaid card caused errors, remove it from your account, log out, and log back in before trying the withdrawal again.
Prepaid cards include gift cards, rewards cards, Cash App, Apple Cash, etc.
Verifying and Linking New Cards
To make a new debit card eligible for withdrawals, you must make a deposit with that card. A $10 minimum deposit is required to link and verify the card. Once verified, you can withdraw funds to that card.
Troubleshooting Withdrawal Issues
If withdrawals are being refunded, the payment processor may be declining the transaction. Remove the problematic card and try withdrawing using another eligible card.
If withdrawal issues persist, delete any payment methods you don't intend to use, refresh the app, and try again.