Betr holds the right to suspend, disable, or restrict account access at any time if it feels it is warranted. Account issues can include suspension, disabling, or challenges during registration and verification.
Specific reasons for disabling an account may include violations of terms and conditions, discrepancies during the verification process, or financial issues such as failed payments or chargebacks.
Overview
Account restrictions or suspensions on Betr may occur for various reasons, including unverified accounts or violations of the platform’s terms and conditions (e.g., device-linked multiple accounts). To restore full account functionality, it is critical to understand the cause and follow the required resolution steps.
Understanding the different types of account issues and their resolution processes can help you address problems more efficiently.
Verification challenges and account suspensions can often be addressed by understanding the common pitfalls and following recommended steps for resolution.
Common Reasons for Account Restrictions or Suspensions
1. Unverified Account
If your account is unverified, you may be unable to use certain features, such as making deposits or accessing the app. Verification is necessary to unlock full functionality.
2. Policy Violations
Accounts linked to multiple accounts on the same device or discrepancies during the verification process may result in suspensions. Such issues violate Betr's Terms and Conditions.
3. Routine Account Reviews
Betr conducts regular due diligence checks to ensure compliance and security. Accounts may be temporarily disabled if irregularities are detected and further verification is required.
Unauthorized Account Use: Any unauthorized access, including logging into someone else’s account, may result in restrictions.
Chargebacks or Dishonored Deposits: Account closure due to disputed payments or failed deposits, with references to Betr's Terms and Conditions for more details.
To address the suspension, you can speak to an agent via our messenger. Please be advised that suspensions usually call for certain actions to be taken by the player in order to have the account reinstated. The length of the process is dependent on the player's ability and willingness to provide the requested items. If suspension occurs due to verification failures, restart the verification process by refreshing the app and providing accurate and complete information. You may need to upload identification documents for alternative verification.
If financial issues, such as failed Instant Bank Transfers, have disabled your account, you must manually clear outstanding amounts for reactivation.
How to Resolve Account Suspension
Address Documentation Requests: Upload the required documents, such as your ID, through secure links provided. Photos should meet Betr’s documentation standards (e.g., no pictures of pictures).
One Account Rule Compliance: If you suspect suspension due to extra accounts, update the contact information on the primary account and use it to log in.
Identify the Issue: Check the error message displayed when attempting to log in to determine the cause of the disabling.
Submit Required Documentation: Ensure compliance with documentation requests, such as providing ID or bank-related verifications.
Contact Support: Reach out to the support team with details to request account reactivation and provide assistance documents if necessary.
Adhere to Terms of Service: Avoid sharing devices and ensure resolved payments to avoid future restrictions.
Tips for Failed Verification Attempts
Refresh the App and Restart: Log out and create a new account using the same credentials.
Provide Correct Information: Fill in all fields carefully, ensuring accuracy.
Submit Alternate ID: After multiple failed attempts, you may need to upload your ID for verification.
Final Attempt: If the third attempt fails, manual overrides are not possible; double-check correctness meticulously.
Documentation Requirements
If your account is suspected of violations or you need verification assistance, the following documents may be required:
A photo of the debit card linked to your account, showing only your name, last four digits, and expiration date. All other details should be obscured for security.
Verification of your ID via secure link—ensure it is not a photo of another photo to avoid rejection.
Important Limitations
Unfortunately, certain scenarios cannot be resolved:
Permanent account closures typically result from severe violations such as chargebacks. Once closed, new accounts will not be permitted under Betr’s policies.
Discrepancies during verification that block sign-ups cannot be overridden.
Manual override requests for verification failures cannot be entertained. If your account remains suspended or unverified, retry efforts with careful attention to details are recommended.
It is strongly recommended to verify all details meticulously and avoid violations to maintain an active status on Betr.