Account
Creating, accessing and managing your account
22 articles
Creation and Verification
FAQ on account creation and the verification process
- Why can't I verify my account, and what happens next?Everything about verification troubleshooting: why it fails, what happens next, accepted documents, and how long it takes.
- How old do I have to be to play on Betr?Age Requirement
- Do I need to verify my identity?Verification information
- Trying to sign up but not proceeding past sign up screen.Unable to sign up
- What is the purpose of a sign-up code?Information on sign up codes
- Is it free to sign up?Free to sign up
General Account Management
Requirements on creating and managing your account
- How can I close or re-open my Betr account?How to close your Betr account, and the rules around requesting to reopen it afterward.
- What should I do if I receive an unrecognized login notification on my Betr account?What to do if you get an unrecognized login notification, and the extra steps to take if you believe your account was actually compromised.
- My account is blocked or under review — what happens next?Why your account might be temporarily under review, stuck loading, or suspended — and what to do about each.
- How can I reset my Password?Reset your password whether you're logged in or not, and what to do if the reset email never arrives.
- How can I update my Account Information?Update your email, phone number, or address — plus what to do if you're locked out and can't remember your login info.
- What should I do if I receive a maintenance message on the Betr app?
- How can I view my profit/loss statement?
- Can I set up Two Factor Authentication?Two-factor authentication
- Where can I find my transaction history?Transaction History
- How can I retrieve my funds if my account is restricted or closed?
- Can I change my legal name or add a middle name after signing up?
- Can I hide the gaming products from the home screen?Proudct Visibility