Account
Creating, accessing and managing your account
32 articles
Creation and Verification
FAQ on account creation and the verification process
How old do I have to be to play on Betr?Age Requirement
Do I need to verify my identity?Verification information
Why can't I verify my account?Verification failed
Can I have a joint/shared Betr account with someone else?Account sharing is prohibited - details on account sharing
Can I have multiple Betr accounts?Multiple betr accounts - Can I open a second account?
Trying to sign up but not proceeding past sign up screen.Unable to sign up
What happens if I fail verification?Verification Fail
How long will it take for me to receive the sign-up bonus after the identity verification?Betr Sign-up bonus payout
What is the purpose of a sign-up code?Information on sign up codes
Is it free to sign up?Free to sign up
Logging In
FAQs on log in issues and trouble shooting steps
Login Issue - Outdated phone numberProcess to update your forgotten or outdated phone number
Login Issue - Forgot my emailProcess to update your forgotten email
Why am I not getting the text verification code?Text Verification Code
Why am I not getting the password reset email?Not receiving password reset email
Why does the app keep signing me out of my account?Account log-ins - biometrics
Why is my app continuously loading? I can't access my accountAccount blocked - won't let me log in
General Account Management
Requirements on creating and managing your account
What should I do if I receive a maintenance message on the Betr app?
Why am I experiencing unexpected account charges, fees, or delayed deposits?
Why was my account suspended?Account suspended
How can I close my Betr account?How to close/delete betr account
How can I view my profit/loss statement?
Can I re-open my account at a later time if I delete my account?Re-open account
Can I change or update my username?Update username/email
How do I change my personal information such as email, address, and or phone number?Account details - How to change your personal information
How can I reset my Password?Password Reset
My account was suspended/closed. How do I get my funds?How to retrieve funds from suspended account
Can I set up Two Factor Authentication?Two-factor authentication
Where can I find my transaction history?Transaction History
How can I retrieve my funds if my account is restricted or closed?
Can I change my legal name or add a middle name after signing up?
What documents are acceptable for verification?
How long does account/document verification usually take?