Account
Creating, accessing and managing your account
31 articles
Creation and Verification
FAQ on account creation and the verification process
How old do I have to be to play on Betr?Age Requirement
Do I need to verify my identity?Verification information
Why can't I verify my account?Verification failed
Can I have a joint/shared Betr account with someone else?Account sharing is prohibited - details on account sharing
Can I have multiple Betr accounts?Multiple betr accounts - Can I open a second account?
Trying to sign up but not proceeding past sign up screen.Unable to sign up
What happens if I fail verification?Verification Fail
What is the purpose of a sign-up code?Information on sign up codes
Is it free to sign up?Free to sign up
Logging In
FAQs on log in issues and trouble shooting steps
Login Issue - Outdated phone numberProcess to update your forgotten or outdated phone number
Login Issue - Forgot my emailProcess to update your forgotten email
Why am I not getting the text verification code?Text Verification Code
Why am I not getting the password reset email?Not receiving password reset email
Why does the app keep signing me out of my account?Account log-ins - biometrics
Why is my app continuously loading? I can't access my accountAccount blocked - won't let me log in
How to switch between productsSwitching between Betr Products
General Account Management
Requirements on creating and managing your account
What should I do if I receive a maintenance message on the Betr app?
Why was my account suspended?Account suspended
How can I close my Betr account?How to close/delete betr account
How can I view my profit/loss statement?
Can I re-open my account at a later time if I delete my account?Re-open account
Can I change or update my username?Update username/email
How can I update my Account Information?Updating Account Information
How can I reset my Password?Password Reset
Can I set up Two Factor Authentication?Two-factor authentication
Where can I find my transaction history?Transaction History
How can I retrieve my funds if my account is restricted or closed?
Can I change my legal name or add a middle name after signing up?
What documents are acceptable for verification?
How long does account/document verification usually take?
What should I do if I receive an unrecognized login notification on my Betr account?