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Account
Creating, accessing and managing your account
27 articles
Creation and Verification
FAQ on account creation and the verification process
Why can't I verify my account?Verification failed
What happens if I fail verification?Verification Fail
Is it free to sign up?Free to sign up
Do I need to verify my identity?Verification information
Trying to sign up but not proceeding past sign up screen.Unable to sign up
Logging In
FAQs on log in issues and trouble shooting steps
Login Issue - Outdated phone numberProcess to update your forgotten or outdated phone number
Login Issue - Forgot my emailProcess to update your forgotten email
Why am I not getting the text verification code?Text Verification Code
How can I reset my Password?Password Reset
Why am I not getting the password reset email?Not receiving password reset email
Why does the app keep signing me out of my account?Account log-ins - biometrics
Can I set up Two Factor Authentication?Two-factor authentication
Why is my app continuously loading? I can't access my accountAccount blocked - won't let me log in
General Account Management
Requirements on creating and managing your account
How do I change my phone number?How to change phone number once logged in
How can I change my email?How to change your email once logged in
How can I update my account?Account Updates
How old do I have to be to play on Betr?Age Requirement
Can I change or update my username?Update username/email
Am I able to share my device?Device Sharing
Can I have multiple Betr accounts?Multiple betr accounts - Can I open a second account?
Can I re-open my account at a later time if I delete my account?Re-open account
Can I have a joint/shared Betr account with someone else?Account sharing is prohibited - details on account sharing
What if I suspect my Betr account was hacked?Account hacked - next steps
Why was my account suspended?Account suspended
How do I close my Betr account?How to close/delete Betr account
How do I change my personal information such as email, address, and or phone number?Account details - How to change your personal information
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