Account
Creating, accessing and managing your account
32 articles
Creation and Verification
FAQ on account creation and the verification process
- How old do I have to be to play on Betr?Age Requirement
- Do I need to verify my identity?Verification information
- Why can't I verify my account?Verification failed
- Trying to sign up but not proceeding past sign up screen.Unable to sign up
- What happens if I fail verification?Verification Fail
- What is the purpose of a sign-up code?Information on sign up codes
- Is it free to sign up?Free to sign up
Logging In
FAQs on log in issues and trouble shooting steps
- Login Issue - Outdated phone numberProcess to update your forgotten or outdated phone number
- Login Issue - Forgot my emailProcess to update your forgotten email
- Why am I not getting the text verification code?Text Verification Code
- Why am I not getting the password reset email?Not receiving password reset email
- Why does the app keep signing me out of my account?Account log-ins - biometrics
- Why is my app continuously loading? I can't access my accountAccount blocked - won't let me log in
- How to switch between productsSwitching between Betr Products
General Account Management
Requirements on creating and managing your account
- What should I do if I receive a maintenance message on the Betr app?
- Why was my account suspended?Account suspended
- How can I close my Betr account?How to close/delete betr account
- How can I view my profit/loss statement?
- Can I re-open my account at a later time if I delete my account?Re-open account
- Can I change or update my username?Update username/email
- How can I update my Account Information?Updating Account Information
- How can I reset my Password?Password Reset
- Can I set up Two Factor Authentication?Two-factor authentication
- Where can I find my transaction history?Transaction History
- How can I retrieve my funds if my account is restricted or closed?
- Can I change my legal name or add a middle name after signing up?
- What documents are acceptable for verification?
- How long does account/document verification usually take?
- What should I do if I receive an unrecognized login notification on my Betr account?
- Can I hide the gaming products from the home screen?Proudct Visibility
- My account is blocked or under review — what happens next?