Updating Expired Card
You can update your expired card from within the app by following the instructions:
From the deposit screen, the expired card will be labeled as "Expired."
Select the card and update it with the new card information
Deposit with updated information
Removing Payment Method
Follow these steps to remove a debit card from your Betr account:
Navigate to the Account section in the Betr app.
Go to Financials and select Manage Debit Cards.
Choose the debit card you wish to remove and confirm its removal.
You can remove debit cards from within the Betr app by following these steps:
Click on Account
Scroll down to Financials and select Manage debit cards
Choose which debit card to remove
Confirm
Must be on Betr version 3.16.16 or newer
If you would like to remove a payment method other than a debit card or have any issues removing a debit card on file, please contact support via the Help Center or send an email to [email protected] for assistance. You may be required to perform a standard due diligence check prior to removing any payment methods if required to contact support.
The due diligence process ensures verification of identity and compliance with financial protocols. For detailed requirements, see the Identity Verification Section.
Troubleshooting Card Removal Issues
If a payment method remains visible after removal:
Ensure that your Betr app is updated to the latest version.
Log out and back into your account to refresh the app data.
For persistent issues, contact Betr’s support team for further assistance.
Common issues during verification:
Photo quality: Ensure the image includes visible cardholder information without cuts or obscured sections (e.g., last four digits and expiration date).
Documentation: Submit only the first page of bank statements showing Betr transactions while blocking unrelated information.
ID verification: Avoid submitting unclear or duplicate copies of IDs, as this can delay the process.
Improper formats, such as cropped screenshots, will not be accepted. Always use the original downloaded PDF versions for successful document validation.
Special Scenarios when Removing a Card
Lost Debit Card
If your debit card is lost and canceled by the bank, you will need to provide a recent bank statement in PDF format displaying your name and last known transactions. This allows Betr to verify your identity and transactions appropriately. The final step will involve standard identity verification as described above. Alternatively, if the physical card cannot be produced, you may submit a bank statement that includes at least one Betr transaction. Ensure unrelated transactions are blocked out for privacy.
Unverified Identity
Identity verification is crucial for card removal. If you cannot verify your identity through valid documentation (e.g., a government-issued ID or passport), you will not be able to withdraw funds from your account. Funds must be returned to their original source before allowing new withdrawals, ensuring the integrity of financial transactions.
Identity Verification for Card Removal
Certain situations require users to verify their identity before a card can be removed. This ensures the security of your account and compliance with Betr’s payment policy. Below are key verification steps: Additionally, verification may require submitting documentation such as a photo of the card displaying the last four digits, the cardholder's name, and expiration date. If the physical card is unavailable, alternative documents like a bank statement reflecting a Betr transaction or proof of account closure might be needed.
Required Documentation
To verify your identity, you must provide:
A photo of the debit card associated with your account, showing only the name, last four digits, and expiration date (other details must be blocked).
PDF bank statements with your name, address, account number, and any Betr transaction visible (unrelated transactions should be blocked for privacy).
ID verification through a secure link, ensuring any uploaded files meet clarity and authenticity requirements. Improper document formats, such as screenshots, will not be accepted.
Submission of Documents: Use the secure link provided by Betr to upload the requested documentation. Ensure sensitive card details are obscured except for your name, the last four digits, and the expiration date.
Identification Verification: After uploading the necessary documents, complete identity verification through a secondary secure link. Note that using a “picture of a picture” is not acceptable for verification. Remember to notify Betr after the verification has been completed, as updates may not sync automatically.
Notify the Betr support team upon completion of the verification process to ensure timely processing. Missing this step could delay card removal updates. You will receive two secure links to complete this process:
The first link allows you to upload your debit card photo and bank statements.
The second link is exclusively for ID verification documents. Notify the Betr support team upon completing your ID verification, as updates are not automatically reflected in the system.
Why Is This Process Required?
The due diligence and verification processes ensure compliance with Betr's security standards and prevent unauthorized financial activities, securing user accounts and transactions.