Depositing funds into your account should be a smooth and straightforward process. However, sometimes you may encounter issues that prevent you from successfully adding money to your account. This guide will help you understand the most common deposit issues and provide practical steps to resolve them.
Common Deposit Issues
Declined Transactions
Insufficient Funds: Ensure that your bank account or card has enough funds to cover the deposit.
Bank Restrictions: Some banks may block transactions to online gaming or gambling sites. Contact your bank to lift any restrictions.
Incorrect Information: Double-check that all entered card details (number, expiration date, CVV) are correct.
Daily Limits: Your bank may impose daily transaction limits. Verify with your bank and ensure you are within these limits.
Payment Processor Declines: Deposits may be rejected by third-party processors responsible for handling transactions.
Bank Payment Blockages: Blockages can occur due to previous payment failures, and payment processors may need 3-5 business days to investigate and clear any ongoing issues.
Incorrect Information: Ensure that the personal details in your Betr account match the details associated with your payment method, in addition to verifying card numbers, expiry dates, and CVV codes.- If you recently updated your debit card's billing address, remove the card from your Betr account and re-add it with updated information to prevent processing issues.
Unsupported Cards: Cards from online prepaid banking sites are specifically not compatible with Betr's payment system.
Suspected Fraud: Payment processors may flag transactions as suspicious and reject them.
Some specific banks (like Wells Fargo and Bank of America) are known to impose restrictions on transactions to gaming platforms based on their terms and conditions. Check your bank's specific policies regarding online gaming transactions.
Account and Payment Detail Mismatch: Ensure that personal information in your Betr account exactly matches the details registered with your payment method. Even minor discrepancies can cause transaction failures.
Payment Method Not Accepted
Unsupported Cards: Not all cards are supported for deposits. Prepaid, gift, and credit cards are NOT accepted.
Third-Party Payments: Some payment methods, like PayPal or e-wallets, might not be supported. Verify the available payment options.
No Methods Available on PayPal
PayPal must have a Bank Account linked to make deposits. Credit or Debit Card, or PayPal balance, can not be used for a deposit.
Before you Deposit Alert Keeps Appearing
If you are in a location where Betr does not offer fantasy or sportsbook gaming, you will see a "Before you Deposit" prompt to prevent an accidental deposit into a product you are unable to play.
No Methods Available on Venmo
Venmo must have a Bank Account linked to make deposits. Credit or Debit Card, Venmo balance can not be used for a deposit.
For PayPal accounts, ensure that the linked bank account matches the one associated with your Betr account.
PayPal prepaid cards are not supported by Betr's platform, even if they worked previously.
If Venmo transactions fail, verify with your bank that there are no blocks on the account before trying alternative payment methods.
Steps to Resolve Deposit Issues
Review Bank and Card Information
Verify that all entered card details are correct and that your card is active.
Ensure your card allows online and gaming transactions.
Contact Your Bank or Card Issuer
Reach out to your bank to inquire about any blocks or restrictions on your account.
Ask about daily transaction limits and ensure your transaction does not exceed these limits.
Ask your bank specifically whether they permit online gambling transactions, as not all financial institutions support these types of payments.
Inquire if there are any flags or holds on your account that might be causing the rejection of transactions to gaming platforms.
If you receive a Certegy decline notice, this may indicate your bank account is being flagged during risk management checks. Contact your financial institution for clarification.
Specific banks (like Wells Fargo) may have terms that restrict their accounts from being used with certain processors. Previous successful transactions don't guarantee future approvals as policies change.
Try a Different Payment Method
If one payment method fails, try another accepted method. Available methods include Visa and Mastercard debit cards, bank transfers, PayPal, or Venmo.
For PayPal and Venmo, ensure that your bank account has been added to either account wallet before you attempt a deposit.
If Visa card transactions are consistently rejected, trying a bank transfer instead might resolve the issue.
If your bank prohibits direct deposits to gaming platforms, using alternative payment methods like PayPal, Venmo, or debit cards from other banks may help circumvent these restrictions. Different financial institutions have varying policies regarding online gaming transactions.
Wait Before Retrying
After multiple unsuccessful deposit attempts, waiting 24-48 hours before trying again is strongly recommended. This cooling-off period may reset any temporary blocks imposed by the payment processor, allow pending transactions to clear from your account, and prevent further declines that could lead to additional processing complications.
Refund Process for Failed Deposits
If funds were debited during a failed deposit transaction, they are likely in a 'Pending' status with your financial institution. Once the pending status clears, the funds will be refunded to your account, as they were not processed by Betr. The exact timeline depends on your bank, so contact them for more details if there is a delay.
When to Contact Customer Support
If none of the above steps resolve your issue, reach out to Betr customer support.
Provide detailed information about your failed deposit attempt to help troubleshoot the problem effectively.
Support can review your account and identify any account-specific issues that may be preventing successful deposits.
If your bank confirms they aren't rejecting the transaction, the issue is likely at the payment processor level. Betr's support team can help investigate processor-related issues, though resolution may require additional time.
Frequently Asked Questions
What should I do if reinstalling the app doesn't fix the issue? If reinstalling the Betr app doesn't resolve your deposit issues, follow the troubleshooting steps outlined above. Verify your payment information, try alternative methods, contact your bank, and wait 24-48 hours before attempting again.
Can I contact support if the issue persists? Yes. If all troubleshooting steps fail, don't hesitate to reach out to Betr support for specialized assistance with your account.
What if my deposits fail even after trying PayPal and Venmo? Ensure your account information matches exactly, and wait 24 hours before retrying. If problems persist, contact your financial institution for clarification or try another payment method.
Why are some banks rejecting deposits? Some banks have restrictions on transactions processed by certain platforms. Check with your bank to ensure compatibility with gaming/gambling-related transactions
What if my bank consistently rejects Betr transactions? Consider using an account from a different financial institution if your primary bank has restrictions on gaming/gambling transactions. Different banks have different policies regarding online gambling platforms.
What if my bank says they aren't rejecting my transaction? If your bank confirms they aren't declining the transaction, the issue is likely occurring at the payment processor level. In these cases, using an alternative payment method is recommended while the processor-level issue is being investigated.
Responsible Gaming Policies
Betr supports responsible gaming by enforcing policies like cooldown periods for deposit limit adjustments. These measures promote mindful spending and provide users with time to make well-considered decisions. Adhering to these guidelines can help maintain control over gaming activities.