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Resolving Deposit Issues
Resolving Deposit Issues

Common depositing issues and resolution details

Updated over 5 months ago

Depositing funds into your account should be a smooth and straightforward process. However, sometimes you may encounter issues that prevent you from successfully adding money to your account. This guide will help you understand the most common deposit issues and provide practical steps to resolve them.

Common Deposit Issues

  1. Declined Transactions

    • Insufficient Funds: Ensure that your bank account or card has enough funds to cover the deposit.

    • Bank Restrictions: Some banks may block transactions to online gaming or gambling sites. Contact your bank to lift any restrictions.

    • Incorrect Information: Double-check that all entered card details (number, expiration date, CVV) are correct.

    • Daily Limits: Your bank may impose daily transaction limits. Verify with your bank and ensure you are within these limits.

  2. Payment Method Not Accepted

    • Unsupported Cards: Not all cards are supported for deposits. Prepaid, gift, and credit cards are NOT accepted.

    • Third-Party Payments: Some payment methods, like PayPal or e-wallets, might not be supported. Verify the available payment options.

  3. No Methods Available on PayPal

    1. PayPal must have a Bank Account linked to make deposits. Credit or Debit Card, PayPal balance can not be used for a deposit.

  4. Before you Deposit Alert Keeps Appearing

    1. If you are in a location where Betr does not offer fantasy or sportsbook gaming you will see a "Before you Deposit" prompt to prevent an accidental deposit into a product you are unable to play.

Steps to Resolve Deposit Issues

  1. Review Bank and Card Information

    • Verify that all entered card details are correct and that your card is active.

    • Ensure your card allows online and gaming transactions.

  2. Contact Your Bank or Card Issuer

    • Reach out to your bank to inquire about any blocks or restrictions on your account.

    • Ask about daily transaction limits and ensure your transaction does not exceed these limits.

  3. Try a Different Payment Method

    • If one payment method fails, try another accepted method. Available methods include Visa and Mastercard debit card, bank transfers and PayPal.

    • For PayPal ensure that your bank account has been added to your PayPal wallet before you attempt a deposit.

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