FAQs on log in issues and trouble shooting steps
8 articles
Login Issue - Outdated phone numberProcess to update your forgotten or outdated phone number
Login Issue - Forgot my emailProcess to update your forgotten email
Why am I not getting the text verification code?Text Verification Code
How can I reset my Password?Password Reset
Why am I not getting the password reset email?Not receiving password reset email
Why does the app keep signing me out of my account?Account log-ins - biometrics
Can I set up Two Factor Authentication?Two-factor authentication
Why is my app continuously loading? I can't access my accountAccount blocked - won't let me log in