What should I do if I receive an unrecognized login notification, or suspect my account was hacked?
Receiving an unrecognized login notification, or noticing activity you don't recognize, understandably raises concerns about the security of your Betr account. Fortunately, if you have security measures like two-factor authentication enabled, your account remains well-protected. Below, we outline the steps you should take to keep your account secure.
Why You Might Receive a Login Notification
You might receive a notification about a login to your Betr account even if you were not the one logging in. This can happen for several reasons, such as:
Security alerts or triggers prompted by system checks.
Someone attempting to access the account without success.
Unrelated email, app, or system anomalies that result in a login notification.
As long as no suspicious activity has been detected or unauthorized access occurred, your account remains secure, especially if you have two-factor authentication enabled.
Steps to Ensure Your Account Safety
Follow these actions to secure your Betr account when you receive an unrecognized login notification:
Verify Security Settings Make sure two-factor authentication is enabled on your account, and that biometrics are enabled on your device. This adds extra layers of security, so no one can access your account without your authorization.
Update Your Password Change your password to a strong, unique combination of letters, numbers, and special characters. This is a precautionary step to ensure that no one has unauthorized access to your account.
Monitor Your Account Activity Periodically check your account for any unwarranted changes or unfamiliar activity. This may include reviewing your login history within the app settings.
Restrict Account Access (Optional) If you are still concerned about unauthorized access, you can request to temporarily restrict access to your account. This is an additional safeguard to prevent logins until your security is fully reviewed.
If you suspect your account was actually hacked
If you notice suspicious activity beyond just a notification — like account changes you didn't make, or entries/bets you didn't place — don't wait. Change your password immediately and reach out to Support via our in-app messenger right away so we can investigate.
If there were any illegitimate transactions using your payment method, contact your financial institution immediately.
Verify any security notifications you receive from Betr to understand what may have occurred.
When to Contact Support
If you notice ongoing suspicious login attempts, or suspect that your account may have been compromised despite taking the steps outlined above, contact Betr Support immediately. They can assist in investigating the issue and help you secure your account.
Additional Tips for Account Security
Use a password manager to create and store strong passwords.
Avoid sharing your account credentials with anyone.
Be cautious of phishing attempts through emails or messages that may try to gather your login information.
By staying proactive and following these guidelines, you can protect your Betr account and continue enjoying a safe experience on the platform.