IMPORTANT INFORMATION
Do not create a new account if you have lost your login credentials or need to make an update. Creating multiple accounts is prohibited and may result in account restrictions.
You can change certain account details from within the account details section within the app.
If currently logged in:
Navigate to your account/wallet section
Scroll down and select "Account details"
Select "Edit" next to your current email
Input the new email. The change will be reflected immediately
If not logged in and you do not remember your email:
Betr allows you to log in with EITHER email and password OR phone number and password — try logging in with your phone number and password first if you're having trouble with your email.
If that doesn't work, you can process an email change via our messenger bot by following the prompts in the automated system listed below:
Login Issues
Update email address
or
Account Related
Account Updates
Update email address
As an alternative, you can email us at [email protected] with the following information so we can locate your account:
Full name
Phone number on file
Date of birth (DOB)
Phone Number
If currently logged in:
Select "Edit" next to your current phone number
Enter the 6-digit code that is sent to your betr account email
Enter your new phone number
Verify the code that is sent via text message to confirm
If you cannot log in due to the number being outdated or belonging to another account:
You can process a phone number change via our messenger bot by following the prompts in the automated system listed below:
Login Issues
Update phone number
or
Account Related
Account Updates
Update phone number
As an alternative, you can email us at [email protected] with the following information so we can locate your account:
Full name
Phone number on file
Date of birth (DOB)
Phone Number Usage Rules
Can I use the same email to create an account with a new phone number? Yes, you can use the same email address and add a new phone number to create an account, as long as you do not already have a verified account.
Can I use my phone number if it was previously linked to another Betr account? Yes, provided the number has been successfully removed from the other account, it becomes eligible for reuse.
Can I use a phone number that is associated with another verified Betr account? No, each phone number must be uniquely linked to a single user account.
Address
In order to update the address on file, please connect with our Support team. We will need to verify your government-issued ID or passport, along with proof of residency.
Proof of Residency
Examples of accepted proof of residency include:
Utility bills (e.g., electricity, water, or gas bills)
Mortgage or lease agreements
Bank statements
Each document must clearly display your name and the address registered to your Betr account and should be dated within the last three months. Note: Ensure that the documents are dated within the last 60 days.
Important information
The phone number you use must be US-based. Temporary numbers are not permitted.
Updating your address on betr will not resolve any billing address errors. If you are experiencing a billing address issue, please contact Support or remove the card with the old billing address, then add it back with the updated billing address via deposit/purchase.