Common reasons for a deposit to fail
Your financial institution has certain restrictions on online gaming/gambling
Insufficient funds
Card details are incorrect (number, name, billing address)
Unsupported payment methods (e.g., prepaid cards, Cash App cards, Apple Cash)
Billing address updated via bank
Specific banks (e.g., Capital One, PNC, Woodforest) commonly block gambling transactions
Issues with specific debit cards (frozen/blocked by bank)
Cooldown period: After multiple failed attempts, deposits may be temporarily restricted for 24 to 48 hours.
If your financial institution has restrictions on online gaming/gambling, we suggest using a different payment method.
If the issue stems from your financial institution's restrictions, consider contacting them to understand their policies or explore alternative payment methods like PayPal, Venmo, or bank transfer.
Billing address issues can arise if your bank does not have your up-to-date information. To resolve this:
Contact your bank to update your billing address.
Notify Betr support to remove and re-add the updated card for successful transaction processing. Ensure that billing address updates are made directly with your bank or card issuer. The address on file with Betr does not apply.
If you continue to have trouble making a deposit, please reach out to support via our messenger so we can investigate the issue.
Before contacting support, ensure you:
Verify your payment method is supported (e.g., avoid Cash App or prepaid cards).
Update your billing information with your bank if necessary.
Try using alternative payment options like PayPal, Venmo, or direct bank transfer. Additional Tip: Please wait for the cooldown period (24-48 hours) to pass before retrying after multiple failed attempts. Use PayPal linked directly to a bank account for higher transaction success rates.