If you have multiple payment methods linked to your Betr account, our payment processor will try to make sure the money returns to its original source before allowing additional funds to be withdrawn to a newer payment method. This is a security protocol to ensure the safety of your account and your funds.

The app prompts you and lets you know exactly how much needs to go back to each payment method before all funds are completely freed up. Once you submit those required withdrawals, you will be able to withdraw the remaining funds to any payment method of your choice.

If you no longer have access to the account with the required distribution, please reach out to us at [email protected] or via the Help Center for further assistance.