Common Reasons for Withdrawal Issues
There are multiple reasons why a withdrawal may fail:
Account or Bank Restrictions
Your financial institution may have restrictions on online gaming/gambling.
Issues with account details (Account number, Billing address, etc.)
Account may be locked by your financial institution
Card is a pre-paid debit card (Gift card, Cash App, Apple Cash card, etc.)
We encourage you to contact your financial institution to confirm if they allow online gaming/gambling transactions. If they do have restrictions in place, we suggest using an alternate payment method.
How to Resolve Withdrawal Issues
Troubleshoot the App
In cases of technical issues:
Force quit the application.
Log out and log back in.
Update to the latest app version.
Reset or change your Wi-Fi connection.
Delete and reinstall the app.
Reach out to your bank
Verify with your financial institution whether your account permits online gaming/gambling-related withdrawals to your chosen payment method.
Ensure your card or bank account is in good standing.
If the issue persists, please contact support via Messenger in the Support Center or email us at [email protected].