Skip to main content

Why did my withdrawal fail?

Withdrawal fail causes

Updated over a week ago

Common Reasons for Withdrawal Issues

There are multiple reasons why a withdrawal may fail:

  1. Account or Bank Restrictions

    • Your financial institution may have restrictions on online gaming/gambling.

    • Issues with account details (Account number, Billing address, etc.)

    • Account may be locked by your financial institution

    • Card is a pre-paid debit card (Gift card, Cash App, Apple Cash card, etc.)

We encourage you to contact your financial institution to confirm if they allow online gaming/gambling transactions. If they do have restrictions in place, we suggest using an alternate payment method.

How to Resolve Withdrawal Issues

Troubleshoot the App

In cases of technical issues:

  1. Force quit the application.

  2. Log out and log back in.

  3. Update to the latest app version.

  4. Reset or change your Wi-Fi connection.

  5. Delete and reinstall the app.

Reach out to your bank

  • Verify with your financial institution whether your account permits online gaming/gambling-related withdrawals to your chosen payment method.

  • Ensure your card or bank account is in good standing.

If the issue persists, please contact support via Messenger in the Support Center or email us at [email protected].

Did this answer your question?