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Why did my withdrawal fail?

Withdrawal fail causes

Updated this week

Common Reasons for Withdrawal Issues

There are multiple reasons why a withdrawal may fail:

  1. No Payment Method Linked

    • Your account must have a payment method linked to enable withdrawals. Payment methods include:

      • Debit cards (Visa or Mastercard)

      • PayPal with a linked bank account

      • Online banking or bank transfers

      • Venmo with a linked bank account

  2. Minimum Deposit Requirement

    • To link a payment method for withdrawal, a deposit is required. Typically:

      • A $10 deposit is necessary to add and link most payment methods.

      • In some cases, a deposit as low as $1 may suffice.

  3. Account or Bank Restrictions

    • Your financial institution may have restrictions on online gaming/gambling.

    • Failure to play through any provided bonus funds/play-through cash, which must meet conditions before being withdrawn.

    • Irregularities with your account.

  4. Automated Distribution Rules

    • For security reasons, Betr may require withdrawal to the original payment method that was used for the deposit.

We encourage you to contact your financial institution to confirm if they allow online gaming/gambling transactions. If they do have restrictions in place, we suggest using an alternate payment method.

Ensure your payment method complies with Betr withdrawal policies.

How to Resolve Withdrawal Issues

Step 1: Link or Update a Payment Method

Follow these steps to link a payment method:

  1. Deposit a minimum required amount (typically $10).

  2. Choose your preferred method from approved options like Visa, Mastercard, PayPal, Venmo, or online banking.

  3. Ensure your payment method complies with Betr withdrawal policies.

Step 2: Fulfill Playthrough Conditions

  • Check whether your funds are under playthrough conditions (e.g., tied to promotions).

  • If applicable, complete the required gameplay or request forfeiture of the associated promotion.

Step 3: Refresh or Troubleshoot the App

In cases of technical issues:

  1. Log out and log back into the app.

  2. Ensure the app is updated to the latest version.

  3. Contact support for unresolved app-related errors.

Step 4: Confirm Bank Requirements

  • Verify with your financial institution whether your account permits gaming-related withdrawals to your chosen payment method.

If you require any further assistance, please reach out to support via the Help Center.

Provide details such as your attempts to withdraw and any error messages you received when contacting support.

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