If you are receiving an error attempting to place an entry, it may be due to the app being unable to locate you to ensure you are in an eligible Betr state. This limitation exists because Betr complies with state and regional laws that restrict its operations in certain locations.
Our location systems require Wi-Fi, GPS, or GSM signals to locate you. Also, you need to have Location Services on. To turn on Location services:
iOS Devices
Go to your device settings
Locate the Betr app
Ensure location is set to "While Using"
Turn on Precise Location
Android Devices
Go to your device settings
Navigate to Location settings
Select "app location permissions"
Locate the Betr app
Ensure the location access is allowed and precise location is enabled
You can also manually edit your State Settings in the Betr app:
Navigate to your Account/Wallet section
Scroll down and select "State settings"
Select the state you are in (You will still need to be physically in the state with location services enabled)
Note
Users should check their account for updates regarding withdrawals and status adjustments if there are operational interruptions due to geographical restrictions. Always ensure that you are using the app in a legally compliant region.
What Happens If I Try to Place a Bet in a Restricted Region?
If you’re in a region where Betr services are not available, such as New York, you won’t be able to place bets. However, any funds in your account, including deposits, will still be accessible for withdrawal. This ensures that your money remains secure and within your control.
Steps to Retrieve Your Deposit
Open the Betr app.
Check your account balance to ensure the deposit amount is available. If you cannot see the updated balance, try refreshing the app.
Request a withdrawal from within the app by following the standard withdrawal procedure.
Depending on your financial institution, it may take 24-72 hours for the funds to appear in your account. If you are in a restricted region and cannot place bets, your deposits can still be retrieved. Your initial deposit remains accessible for withdrawal even if other app functionalities are restricted.