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Why am I getting an error when attempting to place an entry?
Why am I getting an error when attempting to place an entry?

Errors when attempting to place an entry

Updated over a week ago

If you are receiving an error attempting to place an entry, it may be due to the app being unable to locate you to ensure you are in an eligible Betr state.

Our location systems require Wi-Fi, GPS, or GSM signals to locate you. Also, you need to have Location Services on. To turn on Location services:

iOS Devices

  1. Go to your device settings

  2. Locate the Betr app

  3. Ensure location is set to "While Using"

  4. Turn on Precise Location

Android Devices

  1. Go to your device settings

  2. Navigate to Location settings

  3. Select "app location permissions"

  4. Locate the Betr app

  5. Ensure the location access is allowed and precise location is enabled

You can also manually edit your State Settings in the Betr app:

  1. Navigate to your Account/Wallet section

  2. Scroll down and select "State settings"

  3. Select the state you are in (You will still need to be physically in the state with location services enabled)

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