If you cannot log in due to the number being outdated or belonging to another account:
You can process an phone number change real time via our messenger bot by following the prompts in the automated system listed below:
Login Issues
Update phone number
or
Account Related
Account Updates
Update phone number
And simply follow the prompts.
As an alternative, you can email us at [email protected] with the following information so we can locate your account:
Full name
Phone number on file
Date of birth (DOB)
If currently logged in:
Navigate to your account/wallet section
Scroll down and select "Account details"
Select "Edit" next to your current phone number
Enter 6-digit code that is sent to your email
Enter your new phone number
Verify the code that is sent via text message to confirm