Skip to main content
All CollectionsAccountLogging In
Login Issue - Outdated phone number
Login Issue - Outdated phone number

Process to update your forgotten or outdated phone number

Updated over 2 weeks ago

IMPORTANT INFORMATION

Do not create a new account if you have lost your login credentials. Creating multiple accounts is prohibited and may result in account restrictions.

If you cannot log in due to the number being outdated or belonging to another account:


You can process a phone number change via our messenger bot by following the prompts in the automated system listed below:

Login Issues
Update phone number

or

Account Related
Account Updates
Update phone number

And simply follow the prompts. You can also email us at [email protected] with the following information so we can locate your account:

  • Full name

  • Phone number on file

  • Date of birth (DOB)

Did this answer your question?