IMPORTANT INFORMATION
Do not create a new account if you have lost your login credentials or need to make an update. Creating multiple accounts is prohibited and will result in account restrictions.
If you cannot log in due to the number being outdated or belonging to another account:
You can process a phone number change real time via our messenger bot by following the prompts in the automated system listed below:
Login Issues
Update phone number
or
Account Related
Account Updates
Update phone number
And simply follow the prompts.
As an alternative, you can email us at [email protected] with the following information so we can locate your account:
Full name
Phone number on file
Date of birth (DOB)