If you are within state lines and have restrictions on playing Betr Sportsbook or Betr Picks, please make sure you are connected to WIFI or have cell service. You must also have Location Services turned on. This is especially important if you are near state borders, where location verification may be more challenging.
If you are experiencing connection or geolocation issues, we suggest the following troubleshooting steps:
Force Quit the App: Close the app completely and restart it to reset any temporary glitches.
Log out of your account: Logging out and back in can recalibrate the app's location services.
Update the App: Ensure you are using the latest version of the Betr app through your app store.
Reset Internet Connection:
Toggle Airplane Mode on and off.
Switch between Wi-Fi and mobile data.
Connect to a different Wi-Fi network.
Uninstall VPN/ Rooted Devices: These can interfere with accurate geolocation and violate Betr’s Terms and Conditions.
Uninstall the Betr App.
Restart Your Device.
Reinstall the Betr App: Reinstalling ensures that no corrupted data is interfering with geolocation.
Ensure Location Settings are Correct: Confirm that the Betr app's location settings are set to "While Using" and enable "Precise Location".
Log back into your account.
If you are still experiencing issues after completing these steps, keep a record of what you've tried, including dates and times. Then please reach out via email [email protected], or you can contact us through the Help Center from within the app.
Make sure to include any specific error messages you receive along with the steps you completed, as this information will assist the support team in diagnosing the problem. Persistent restrictions on account activity might also indicate compliance violations or prohibited usage, so double-check your adherence to Betr’s terms and conditions.