If you are within state lines and have restrictions on playing Betr Sportsbook or Betr Picks, please make sure you are connected to WIFI or have cell service. You must also have Location Services turned on. This is especially important if you are near state borders, where location verification may be more challenging.
If you are experiencing connection or geolocation issues, we suggest the following troubleshooting steps:
Force Quit the App: Close the app completely and restart it to reset any temporary glitches
Log out of your account: Logging out and back in can recalibrate the app's location services
Update the App: Ensure you are using the latest version to avoid bugs or outdated features
Uninstall VPN/ Rooted devices: These can interfere with accurate geolocation
Uninstall the Betr app
Restart your device
Reinstall the Betr app: Reinstalling ensures that no corrupted data is interfering with geolocation
Check your WIFI connection:
Turn Wi-Fi off and on
Connect to a different network if possible
Enable Wi-Fi even if you are not actively connecting to a Wi-Fi network (this helps with geolocation)
Log back into your account
If you are still experiencing issues after completing these steps, keep a record of what you've tried, including dates and times. Then please reach out via email [email protected], or you can contact us through the Help Center from within the app.