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Login Issue - Forgot my email
Login Issue - Forgot my email

Process to update your forgotten email

Updated over 2 weeks ago

IMPORTANT INFORMATION

Do not create a new account if you have lost your login credentials. Creating multiple accounts is prohibited and may result in account restrictions.

Betr allows you to login in with EITHER email and password OR phone number password. Please try to login using your phone and password if you are experiences issues with your email address.

You can also process an email change via our messenger bot by following the prompts in the automated system listed below:

Login Issues
Update email address

or

Account Related
Account Updates
Update email address

And simply follow the prompts. You can also email us at [email protected] with the following information so we can locate your account:

  • Full name

  • Phone number on file

  • Date of birth (DOB)

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