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What if I suspect my Betr account was hacked?

Account hacked - next steps

Updated over a month ago

If you suspect your Betr account has been hacked or notice suspicious activity, we recommend you change your password immediately and reach out to support via our messenger so we can investigate. Promptly updating your password is the first step to securing your account against further unauthorized access.

Ensuring the security of your Betr account is essential, especially when you encounter suspicious activity such as notifications about unauthorized access or unfamiliar login attempts. With security features like two-factor authentication in place, your account remains significantly protected against unauthorized usage.

Important Security Actions

  • If there were any illegitimate transactions using your payment method, please be sure to contact your financial institution immediately

  • Enable two-factor authentication (2FA) for an additional layer of security

  • Ensure you have Biometrics enabled on your device

  • Monitor your account regularly for any unexpected or suspicious activity

  • Update your passwords frequently using strong combinations of letters, numbers, and special characters

  • Verify any security notifications you receive from Betr to understand what may have occurred

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